Privacy Policy

Introduction

Highland Farms Oregon LLC (“we,” “us,” or “our”) operates the website at https://highlandfarmsoregon.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Information We Collect

Personal Information

• Name, email address, phone number
• Event type and details
• Preferred date and guest count
• Any message content you include
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication Records

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

How We Use Your Information

• To respond to your inquiries about weddings, events, farm tours, spa sessions, and accommodations
• To provide pricing, availability, and custom quotes
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• To improve our website and services
• To analyze website traffic and understand how visitors use our site (with consent)
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at events@highlandfarms-oregon.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

Data Storage & Security

Inquiry form data is stored securely using Supabase, a cloud-hosted database with encryption at rest and in transit. We retain inquiry data for up to 24 months after your last interaction, after which it is deleted. We implement reasonable administrative, technical, and physical safeguards to protect your information, but no method of electronic transmission or storage is 100% secure.

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Breach notification protocols in accordance with applicable laws

Cookies & Tracking Technologies

Our website uses a cookie consent banner. Analytics cookies (Google Tag Manager / Google Analytics) are only loaded after you explicitly accept cookies. You may decline cookies at any time, and the site will function normally without them.

Essential cookies (such as those needed for site functionality) do not require consent and are minimal on this site.

Information Sharing & Third-Party Services

We do not sell, rent, or trade personal information. We may share information with:

• Google Tag Manager / Google Analytics — website analytics (with consent)
• Supabase — secure form data storage
• BookedIQ / GoHighLevel — CRM and appointment management
• Acuity Scheduling — farm tour and spa session booking
• Hospitable — accommodation booking widgets
• Vercel — website hosting
• SMS aggregators and providers — solely for delivering messages you’ve consented to receive

Each of these services has its own privacy policy governing how they handle data. All service providers are contractually obligated to maintain confidentiality and security.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may also share information if required by law, legal process, or to protect our rights, or in response to valid law enforcement requests. In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this policy.

Your Rights

Oregon Consumer Privacy Act (OCPA) & California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of Oregon, California, or another state with consumer privacy laws, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Delete — Request that we delete your personal information
• Correct — Request correction of inaccurate personal information
• Opt out of sale — We do not sell your personal information
• Opt out of SMS — Reply “STOP” to any message or contact us directly
• Opt out of marketing emails — Click “unsubscribe” in any email
• Non-discrimination — We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at events@highlandfarms-oregon.com. We will respond within 45 days.

European Visitors (GDPR)

If you are located in the European Economic Area, you have additional rights under GDPR including the right to data portability and the right to lodge a complaint with a supervisory authority. Our lawful basis for processing is consent (for analytics and SMS) and legitimate interest (for responding to inquiries).

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Highland Farms Oregon LLC.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Highland Farms Oregon LLC
21261 East Little River Road, Brightwood, OR 97011
Email: events@highlandfarms-oregon.com
Phone: (831) 214-2053

By using our website and services, you consent to this Privacy Policy.